Privacy Policy


SAFEWAY - TSC. Privacy Policy

SAFEWAY - TSC. Recognizes that privacy is very important to our customers, and we pledge to protect the security and privacy of any personal information customers provide to us. This includes customers' names, addresses, telephone numbers, e-mail addresses, and any information that can be linked to an individual. Safeway collects and securely stores this personal information.

As one of Jordan largest retail grocery companies. Safeway serves thousands of customers every day. We value our customers' trust and we promise to safeguard the personal information that they share with us through purchases in our stores and online; the use of Shopper's Cards, personal checks, credit and debit cards; entries in Safeway's promotions; and visits to our retail stores and websites. As part of our commitment to our customers, Safeway has implemented the following comprehensive privacy policy.

  • Safeway will protect and preserve customer privacy.
  • Safeway carefully safeguards its customers' private records.We have special procedures that protect your records.
  • Safeway is especially sensitive to children's use of the Internet.
  • Our website is family friendly. We follow all the guidelines established under the federal law known as the Children's Online Privacy Protection Act.
  • Safeway does not actively seek personal information about children less than 13 years of age without permission from their parent or legal guardian. We do not provide personal information about children to any third-party except in accordance with other sections of this privacy policy.
  • If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us, please contact us. A parent or guardian of a child under the age of 13 may review and request deletion of the child's personally identifiable information and prohibit its use. Customers have control of their personal information.
  • Safeway will not release personal information about customers without their permission, except as required by law or legal process (including pursuant to court orders, subpoenas, interrogatories, or similar directive carrying the force of the law), or as set forth below.
  • It is your choice to provide Safeway with your personally identifiable information. By signing up for a Loyalty's Card or using our website, customers agree to allow Safeway to contact them by various means about promotions (for example, by SMS or e-mail), certain recalls (for example, by telephone, e-mail or cash register receipt), and other information of interest.


  • Customers who do not wish to be contacted may notify us at any time either in writing, by telephone or in person at one of our stores. Customers on the "do not contact" list will not receive offers for savings by sms/e-mail, will be excluded from Safeway general mailing lists, will not be automatically entered in sweepstakes by using a loyalty's Card, and may not receive certain legal notices.
  • Safeway and its affiliates may use personal customer information to create merchandising and promotional programs tailored around specific purchases, the frequency of store visits, volume of purchases, and other data. Safeway also may use the data it collects to investigate and respond to customer requests, concerns, and claims.
  • We do not sell trade or rent our customers' personal information to outside companies or marketing firms, except in connection with the sale of a pharmacy, in connection with Safeway's loss prevention efforts, or as described in this privacy policy.
  • Safeway may utilize the services of third-party loss prevention specialists for assistance in cases of suspected fraud or theft, and in connection with such loss prevention activities may disclose personal information as we deem necessary or appropriate without restriction.
  • We may share personal customer information with our subsidiaries, affiliates, agents, representatives and trusted business partners for the limited purpose of providing services or information to Safeway or our customers at our direction.
  • We may provide third parties with certain information that is necessary to fulfill an order you have placed with us, such as providing your name and address to a shipping carrier for delivery.
  • We require our agents and business partners to hold customer information provided by Safeway in strict confidence, except as specifically set forth in this policy. We are not responsible for any additional information that you provide directly to these third parties.
  • The company collects, stores, and uses aggregate data that do not contain personally identifiable information, such as demographic or statistical information. This aggregate data may be shared with and used by third parties to help us and our supplier’s better serve and understand our customers.
  • Safeway does not collect personally identifiable information through passive methods that are hidden from the customer, except as described below.
  • We also collect certain technical information from your computer each time you request a page during a visit to our websites. This information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring website, if any. We collect this information to enhance your experience during your visit to our site and for system administration, security and troubleshooting purposes.
  • Safeway may use third-party software to serve ads on its websites; implement e-mail marketing campaigns, and manages other interactive marketing initiatives. Further, Safeway may contract with third parties to serve ads on third-party websites in order to optimize advertising campaigns. This third-party software may use cookies, web beacons, or similar technology to help manage and optimize your online experience with us.
  • We enforce strict security measures to prevent unauthorized access to, disclosure of or use of customers' personal information.
  • Employees who violate the Company's customer privacy safeguards are subject to disciplinary action up to and including termination.
  • When you enter personal information online, that information is encrypted using a security protection called Secure Sockets Layer so that information you provide to us is encrypted during transmission over the Internet.
  • We strive to collect, use and disclose personal information consistent with the laws of the Kingdom Of Jordan as well as the laws of other countries in which we do business, including the laws of the European Union. For detailed information on our privacy policy with respect to the European Union, please see our E.U. Safe Harbor Privacy Policy.
  • We are not responsible for the content or the privacy and security policies and practices of any third-party websites accessible from a link on our websites.
  • Throughout our websites, we provide links to third-party websites, which may or may not be co-branded, in order to provide additional goods, services or information to our customers. Any personal information or Safeway-specific information (such as Loyalty's Card number) that you provide when accessing a third party website is subject to that third party's privacy policy. Safeway is not responsible for information you provide directly to a third party.
  • If you register for or use such third party websites, both Safeway and the third party may receive information collected in conjunction with the use of the websites as described in the privacy policy on those websites.

As changes occur in Safeway's business, technology and the law, we will continue to review and revise this policy. The use of information we gather now is subject to the privacy policy in effect at the time of use. We may send you periodic notices of changes to our policy, unless you have instructed us not to contact you, but you should check our website periodically to see the current policy. We will attempt to provide our customers with notice of material changes to this policy by regularly scheduled mailings, cash register receipt messages, e-mail or other means.

 Contacting us

If you have any questions or concerns, please contact one of our customer representatives at +9627-8020-0(666/999), e-mail us through or visit us at:
Head Quarter Office,
Al-Shmeisani, Gardens Street Bridge.
Alshareef Naser Bin Jameel street- 100 



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